Last updated 13 July 2025

  1. Who we are
    Trail-Tales (“we/us/our”) is operated by Alex Handabura as a UK sole trader.
    Contact: 103 St Mary Grace’s Court, London E1 8NB, United Kingdom
    Email: 
  2. What we sell
    We photograph hiking and outdoor events (and sell finished, high-resolution digital images. The previews you see on the website are low-resolution and water-marked; the files delivered after purchase are high-resolution JPEGs (minimum 3000 px on the long edge). No prints or other physical goods are supplied.
  3. Prices & currency
    All prices are shown in euros (€) and include any applicable taxes. We are not currently VAT-registered. Stripe may display and charge you in your local currency; the confirmed amount at checkout is what you pay.
  4. Ordering & contract formation
    Product pages invite you to buy; they are not a binding offer. When you click “Buy / Pay” and Stripe confirms payment, a contract is formed under these terms. You will immediately receive an order-confirmation email with your download link.
  5. Payment methods
    Payments are processed by Stripe (card, Apple Pay, Google Pay and other local methods Stripe supports). All card data is handled on Stripe’s secure servers; we never see or store your full card details.
  6. Delivery of digital photos
    A unique download link is emailed automatically once payment succeeds.
    • Link active: 30 days
    • Server retention: 60 days – after that originals are permanently deleted.
    If you lose the files within that period, email us; we will re-activate the link once free of charge.
  7. Right to cancel (digital content)
    Under UK & EU law you normally have 14 days to cancel digital purchases. By completing checkout you expressly request immediate supply of digital content not supplied on a tangible medium and acknowledge that the 14-day cancellation right ends once the download begins. If your link fails or the files are corrupt, contact us within 30 days and we will replace them free of charge.
  8. Licence & permitted use
    Your purchase grants a non-exclusive, non-transferable licence to:
    • store the image(s) on your devices;
    • share them on social media;
    • make unlimited personal prints.

You may not:
• sell, sublicense or commercially publish the images;
• claim you are the photographer;
• use them in any defamatory or unlawful context;
• edit them in a way that misrepresents the original scene (basic crops / filters are fine).

For commercial use please email us for a separate licence.

  1. Warranty & liability
    We warrant that files are sharp and professionally edited. Missing or corrupt files will be redelivered free of charge. Our total liability is limited to the amount you paid for the affected images. We are not liable for downtime or failures of third-party services (payment gateways, hosting/CDN) beyond our reasonable control.
  2. Data protection & privacy
    We store your name, email and order details to fulfil the contract and for accounting. Card data is handled solely by Stripe. If you upload a selfie to locate your photos , the image is processed automatically and deleted within 24 hours; only a numeric face-embedding is kept for 30 days to enable downloads. We may email you about future events; you can unsubscribe at any time. See our separate Privacy Policy for full details.
  3. Minors
    If you are under 18, you must have a parent or guardian’s permission to purchase.
  4. Governing law & disputes
    These terms are governed by the laws of England & Wales. If you reside in another EU country you also enjoy the mandatory consumer protections of your local law. The EU Online Dispute Resolution platform is at . We are not obliged to use ADR but are willing to consider it.
  5. Force majeure
    We are not liable for delay or failure due to events beyond our reasonable control, including natural disasters, strikes or internet outages.
  6. Changes to these terms
    We may update these terms from time to time. The version displayed on the site at the moment you place your order applies to that purchase. Material changes will be notified at least 7 days before they take effect.

Need help? Email info@trail-tales.com and we’ll respond within two working days.